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RETURN & CANCELLATION POLICY


Our concern is to make your online shopping more convenient and interesting by providing easy returns and cancellations process.

RETURN POLICY:

All the products from www.dvinewatches.com can be returned within 48 hours of getting delivery, if the product is damaged or there is any manufacturing defect. Please take note of below mentioned points:

  • The claims reached to us within 48 hours of the delivery would only be entertained for the defective claims and thereafter all claims would be covered under warranty.
  • The replacement would be done within 10 days of the report of claim. In case the product is not available your money will be refunded.
  • You need to submit the necessary proof to substantiate that you have purchased the products from www.dvinewatches.com.
  • In case of product return, the customer has to make sure that the product is unused and in original condition, include the price tag, labels, warranty cards, original boxes, invoice, original packaging of the product
  • If the product is been found to be used then it would not be eligible for return/replacement

In case it is noticed that the customer has returned a product that has not been purchased from www.dvinewatches.com then the customer will be liable to face severe legal consequences as applicable and time being in force for such act.

Will I get free replacement?
If the product received is damaged or not as described by www.dvinewatches.com then the customer is eligible for a free replacement. The replacement is subject to availability of stock; if the product is not available in stock then the customer will receive another product of same value as per customer’s choice.

How do I return/refund a product purchased from www.dvinewatches.com?
For Returns follow these simple steps

  • contact us and provide your order details with your issue
  • In order to return the product, customer has to make sure that the product is unused and in original condition, include the price tag, labels, warranty card, non-damaged box, invoice, are all intact and not have been tampered with.

Note*
*If the product has been found to be used then it would not be eligible for return.
*If the product, warranty card, product box etc. are in damaged condition then it will be not eligible for return.
*Product will only be replaced if the product received by the customer is in defective/non-working condition.
*It is not possible for us to pick up the product for replacement, the customer has to ship the product back to us, and we will reimburse the shipping charges against the original receipt.
Note:
*If the product has been already delivered and the order package is not opened and is in sealed condition, for refund request a nominal fee of 10% for the order amount and nominal shipping fee will be deducted if the packet is not in original sealed condition or the refund request is generated after opening the packet. While creating return, customer must follow the above mentioned method(s) for return.
*If the product received is not as described or in a defective condition then the same will be replaced without any extra cost provided that the item is received by www.dvinewatches.com
In the same condition as sent by www.dvinewatches.com to the customer.

On what circumstances return request may be rejected.
It can be rejected due to the following:
-Return/Replacement request is made after 48 hours of receiving the product.
-Product sent for return is damaged because it is not in the same condition as you received it.
-The product you ordered was custom made for you/ is a limited edition or was specially requested by you.
-If the product has been used.
-If the items are returned without original accessories, warranty cards, original packaging, original boxes, invoice, accessories, freebies, coupons etc.
-If the product is tampered, not the one you received it or physically damaged.

When will I get my refunds?
Most of the time we try to replace the product but if due to any circumstance we are not able to replace the product in time, we issue a refund for the amount paid by the customer while purchasing the product either online or offline as convenient to us. The timeline can vary from 4-15 working days depending on your bank.

How do I cancel my order?
You can simply send us a mail to info@dvinewatches.com within 12 hours from the time of your order.